Elise founded FFP Global in 1996 to provide a higher level of service to call center and fulfillment operations. As President and CEO, she has full management responsibility for the company, which includes overseeing the on-going development and enhancement of the company’s integrated platform of customer care and lifecycle services.

She grew FFP Global from 3 employees to 450 employees. Under her leadership, FFP Global has attracted a diverse client base, from Fortune 100 companies, to public agencies, to emerging businesses.

Prior to starting FFP Global, Elise was an accomplished 16 year veteran of Digital Equipment Corporation where she held positions in manufacturing, logistics, strategic planning, and human relations. Elise helped establish Digital's first software manufacturing site in the Asia Pacific Region. She was responsible for reducing worldwide inventory level of spare parts by eight weeks while increasing service quality to a 95% satisfaction standard.

Elise has been awarded the Asian Entrepreneur of the Year in the Service category from Asian Enterprise Magazine and named Businesswoman of the Year by the Boston-based Commonwealth Institute. Her entrepreneurial talents have been featured in Fortune Magazine and the Boston Business Journal.

Elise holds a Bachelor of Science Degree in Industrial Engineering from Chung Yuan University in Taiwan, R.O.C and a Master’s Degree in Industrial Engineering from the University of Rhode Island.

Chan You Chow holds more than 25 years experience in architecture, design, implementation of information systems. Since 1996, he has provided the technology direction for FFP Global's growing portfolio of client centric applications that range from a customized client portal to dynamic script engines for our call centers. His comprehensive technical capabilities uniquely blend with an in-depth understanding of business processes. As a result, the company is able to select the best available technologies/platforms and or develop new applications where an ideal solution is not available.

Previously, Chow served as President and Chief Engineer for SNI Innovation. He co-founded SNI Innovation in 1993 to design consumer communications products; including Caller ID units, telephones and software-based computer telephony products. SNI Innovation developed and manufactured products specifically for several of the Regional Bell Operating Companies and two leading consumer electronic brands. Chow was awarded two U.S. patents including one for a Caller ID product that manages incoming phone calls based on preselected criteria. In addition, Chow holds a patent for a universal voice mail indicator light used for telephone company voice mail service.

Prior to SNI Innovation, he co-founded Supernetics Inc. an engineering consulting firm. Chow holds a B.S. in Computer Engineering from the University of Rhode Island

Joe is a high-energy sales and management professional with 25 years of experience running businesses in the call center and sales arena. Joe has an extensive operations background and has designed and implemented many customer-focused applications and programs for his call center clients. Some of these companies include names such as American Express, AT&T, Fidelity and Hewlett Packard to name a few.

In addition, his range of expertise in sales includes having managed large national sales departments in the advertising vertical with substantial emphasis on new account development, account management and sales coaching / training.

Prior to joining FFP Global, Joe was the Vice President of Call Center Services at Vantage Deluxe World Travel Corporation, where he was responsible for the sales and customer service organizations.

Previously, Joe held a variety of senior sales and operational positions at companies including, Protocol, InfoPlus and Cross Industry Communications.

Steve develops strategic partnerships focused on Supply Chain Management, Reverse Logistics, Customer Support, Marketing and Sales.

Prior to joining FFP Global, Steve spent twenty-nine years at AT&T, where he held a wide range of positions. Most recently, he served as Assistant Vice President for Consumer Channel Marketing. In this role, he worked closely with AT&T officers and Senior Managers, developing strategy, launching sales planning initiatives and managing program execution. In addition, he directed new business development opportunities, oversaw partner negotiations and sales program implementations. During his tenure with AT&T, Steve also held leadership positions with the Alternate Distribution Channel, Call Center and Consumer Sales.

Jane E. Caola brings with her 30 years of accounting experience in a variety of industries including the manufacturing, transportation, education, technology and human service sectors. Prior to joining FFP in August of 2007, she was Chief Financial Officer for a multicultural social and human services agency. The organization's mission and vision embraces diversity and empowerment of women, minority groups and disadvantaged individuals through education and skills development.

Jane has been responsible for restructuring organizational debt and the design and implementation of fiscal policies and procedures as well as budgeting, forecasting and financial analysis. Jane graduated Summa Cum Laude from Worcester State College with a BS in Accounting and Finance. She also holds a Masters in Business Administration from Framingham State College.