Companies utilizing teleservices to reach their customers and prospects face increasing regulatory requirements. These requirements for increased customer protection have necessitated the need to tape or digitally record certain aspects of your phone transactions between you and your customers and to store these recordings for two years or more. As an experienced teleservices vendor FFP Global understands in today's marketplace there is increased need for call quality for the protection of your customers, but also for your company's protection.

• MIllions of customer call records per month at multiple vendor locations.
• Limited retrieval options.
• Getting quick access to your voice recordings.
• Respond to regulatory inquiries in a timely manner.
• Keep unplanned and hidden costs to a minimum.
• Putting your voice files at risk by having them decentralized across many vendors.
• Locating specific transactions and/or voice files across multiple vendor voice files.

Generate Audio Recordings - As your Customer Service Representative engages in customer contact. RapidVoice automatically generates a digital audio recording file of the conversation. Use any standard audio format. On call completion, the audio recording file is auto-transmitted to FFP RapidVoice Server.

Index and Store Your Recording Files - RapidVoice indexes and permanently archives the audio recording file on its massive-scale fast-access disk array. RapidVoice simultaneously and automatically generates a backup of the file at a separate physical location.

Automated Voice-file Playback - Coaching, quality assurance, and call monitoring applications playback the audio recording file by simply clicking the imbedded link.

RapidVoice-file Search - Authorized managers may login at FFP's secure RapidVoice Retrieval center, search recording files by agent ID, customer telephone or account number, call date and time (or time span), etc.

Easily Distribute Selected Voice Files - Password authenticated managers may forward selected audio recording files by eMail. File is converted to .wav, the most universal audio file format. Recipients playback the recorded conversation by simply double-clicking the attached .wav file.

• Long term storage
• Unlimited storage capacity
• Easy web base access
• Quick retrieval of files
• Handle multiple voice formats
• Secure off site archival of voice files